Project resources


How to set up a one-stop-shop for integrated home energy renovation? A step-by-step guide for local authorities and other actors (July 2020)

📥 Download guidebook (incl 11 case studies)

A selection of case studies in national langue: AGENEX (in Spanish) , Frederikshavn (in Danish), Heerlen (in Dutch), Mantova (in Italian)

If you are part of an organisation that plans to launch a one-stop-shop, this guidebook is for you. You can find learnings from the project and recommendations that will help you to kick start your project.

Table of contents:

  • Introduction
  • What do we mean by ‘one-stop-shop’?
  • One-stop-shop business models: overview
  • One-stop-shop business models: pros and cons
  • Role of local and regional authorities in setting up one-stop-shops
  • 15 recommendations for newcomers 

Policy recommendations: “How to boost one-stop-shops for integrated home energy renovation in the EU?” (May 2020)

A consensus has existed for several years on the identification of shortcomings, but it is not easy to specify what should and could be an effective one-stop shop activity, that would be commensurate with the political stakes and objectives of the transition to a low-carbon housing. This detailed analysis of the political barriers and drivers for the roll-out of one-stop-shops shall guide European and national policy-makers dealing with building policies.         📥 Read the policy recommendations

Learn from best practices

Keep calm, you do not need to start from scratch when setting up your one-stop-shop. Others already set up an integrated energy efficiency service package, or at least, they started the process. It is worth looking at those past experiences and getting inspired by what worked well, including access to long-term financing to homeowners.

🡇 Study Inventory of best practices (July 2018): This is an extensive analysis of the existing energy efficiency services operators and long-term financing schemes

🡇 Local Communication & Media Campaign Packages: Get inspired by how and towards whom INNOVATE partners promoted their one-stop-shop 

You can find further examples of what happens elsewhere in the External Resources section.

Use our INNOVATE postcard leaflet to talk with others about the need for combined energy services packages